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FAQ’s

10th September 2016 by razorsharp
  1. Will the property be self-contained? 
    Yes totally . In  a few  cases you may share a laundry area which is within the building and available to several apartments.
  2. How do I obtain the keys?
    We advise full arrival /key details and directions with the final receipt . You will  normally  be met by the owner /manager or their representative  who will show you in. In some cases when you arrive outside office hours keys are left for you at a designated  café or there will be a special arrangement for late keys in place.
  3. Arrivals.  Can I check in early ?
    If you arrive before the stated arrival time normally 2 pm ,you can often check in earlier if the property is ready,   or leave luggage, by arrangement. If guests are departing the same day luggage cannot be left till after 11am at the earliest to allow the cleaner time to get started.If you wish to have a guaranteed early check in please book from the night before.
  4. Is wifi always available?
    Yes . We cannot guarantee the quality of the signal at all times where wifi is normally available.Wifi is free for normal browsing and emails , but downloading of films and music   will incur an extra charge.
  5. Electrical devices. Do I need a special adaptor?
    If you are not a UK resident, yes.  Note that UK is on a different  system to the rest of Europe , N. America and other areas. As such you will need to bring a UK adaptor plug for devices such as a  shaver, electric toothbrush etc.When buying chargers for your devices please buy reputable brands eg Apple, Nokia, Sony, etc. NEVER leave any devices on charge when you go out.
  6. What is included in the rate quoted ? Are there any extra charges?
    The rate is fully inclusive except:
    a) If you pay by credit card there is a 2 % credit card fee. This fee is NOT charged when taking security deposits.
    b)Where there is a landline you may be charged for long distance calls. (local calls usually included).
    c)When a security deposit is taken this is refunded a week after your departure.
  7. What if I have a problem or query during my stay?
    You will always have the contact details for the owner or manager who will be nearby, and will be pleased to help.
  8. What is a “self-catering”, and a “serviced” apartment?
    Most properties on on our web site are privately owned “self-catering” apartments which the owners rent for short stays from as little a 3 nights in a few cases , though usually from 5/7 night minimum stays. They are fully equipped and often have maid service weekly if your stay is longer than a week. Others may only service the properties between guests.  A “serviced apartment ”  , sometimes called an ” aparthotel “, will be a building like a hotel where all apartments are part  of the same management, have a reception desk/manager on site, and maid service 5/6 days a week. They are convenient for those wanting some of the conveniences of a hotel yet the privacy of their own apartment.
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